Dear Lorraine Fitch,
After speaking to your reception this morning, I felt that I must write to congratulate you and your team on the excellent and caring service that you provide.
I am a support worker and deal with a lot of front line medical staff. I have experienced some very intimidating 'gate keeping' and have been very saddened by the effect this has on some very vulnerable patients.
Having been along to the surgery on just a few occasions, so far, I am a relatively new patient. I have found all of the staff at reception to be very approachable, caring and helpful. I spoke to Wendy this morning and the ethos was immediately apparent. She solved my problem and passed on some very useful information.
I would definitely recommend your surgery.