If you are unhappy with anything relating to the care given by us, please note that we have an internal Complaints Policy and we ask you to contact the practice manager if possible in writing, or in her absence the Deputy Manager, Michelle Buggs, who will look into the cause of your complaint and reply within 21 days.
Complaints can be made in person at the reception desk.
Alternatively, you can contact NHS England. Details of NHS England – London Region Complaints Team are as follows:
PO Box 16738
Tel: 0300 311 22 33
Should the complainant remain dissatisfied with the outcome of the Local Resolution process you are entitled to go to the second stage of the NHS complaints procdure by requesting that your complaint is considered by the Health Service Ombudsman within 6 months of the response letter.
The Parliamentary and Health Ombudsman is an independent body established to promote improvements in healhcare through the assessment of the performance of those who provide services. You can contact the commission as follows:
Parliametnary and Health Service Ombudsman
Complaints Helpline 0345 015 4033